Privacy Policy

At TnT Honey, we value your trust and are committed to protecting your personal information.

Whether you’re browsing our website, purchasing your favourite honey or subscribing to our newsletter, we want you to feel confident that your information is handled responsibly and securely.

This Privacy Policy explains how TnT Honey collects, uses, stores and protects your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

By using our website, you acknowledge this Privacy Policy.

When you visit our website or make a purchase, we may collect certain personal information, including:

• Personal Details: Your name, surname and contact information.
• Contact Information: Your email address, telephone number and delivery address.
• Order Information: Products purchased, order history and delivery preferences.
• Payment Information: Information necessary to process your payments securely through our payment service providers.
• Website Usage Information: Your IP address, browser type, device information and browsing activity.
• Marketing Preferences: Your preferences regarding newsletters, promotions and other communications.

We only collect information that is reasonably necessary to provide our products and services, fulfil orders, communicate with you and improve your shopping experience.

We may use your personal information for the following purposes:

Processing Orders
To process purchases, confirm payments, arrange deliveries and provide order updates.

Customer Support
To respond to enquiries, assist with orders and resolve any concerns.

Improving Our Website
To understand how visitors interact with our website and improve its functionality, products and overall shopping experience.

Marketing & Promotions
To send newsletters, product announcements, special offers and updates where permitted by applicable law.

Legal & Regulatory Compliance
To comply with applicable South African laws, including tax, accounting and consumer protection requirements.

We process personal information only where we have a lawful basis to do so, including where necessary to fulfil a contract, comply with a legal obligation, pursue a legitimate interest recognised by POPIA or where you have provided consent.

We take reasonable precautions to ensure that your online shopping experience is safe and secure.

Payments made through our website are processed by third-party payment service providers. TnT Honey does not directly store complete credit or debit card details on its website servers.

Our payment service providers are responsible for securely processing payment information in accordance with applicable security standards and legal requirements.

We encourage customers to use secure internet connections when making online purchases.

We respect your privacy and do not sell your personal information to third parties. However, we may share information with trusted service providers where reasonably necessary to operate our business.

These may include:

• Courier & Delivery Partners: To deliver your purchases.
• Payment Service Providers: To securely process transactions.
• Website & Hosting Providers: To maintain and operate our online store.
• Email & Marketing Platforms: To manage newsletters and customer communications.
• Professional Advisers & Authorities: Where required for legitimate business purposes or legal compliance.

We take reasonable steps to ensure that service providers handling personal information on our behalf maintain appropriate confidentiality and security safeguards.

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help websites remember information about your visit.

We may use cookies to:

• Remember items in your shopping cart.
• Maintain essential website functionality.
• Understand website traffic and visitor behaviour.
• Improve website performance and user experience.
• Support marketing activities where permitted.

You can manage or disable cookies through your browser settings and any cookie preference tools made available on our website. Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain your consent before using non-essential cookies or tracking technologies.

We love sharing what’s happening at TnT Honey, from new honey harvests and seasonal products to special promotions and exciting updates.

If you subscribe to our newsletter or otherwise lawfully agree to receive marketing communications, we may contact you by email or other permitted communication channels.

Where permitted by POPIA, we may also send relevant marketing communications to existing customers in connection with similar products or services, subject to applicable opt-out requirements.

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our marketing emails.
• Contacting us directly to request removal from our marketing database.

We will respect your marketing preferences and process opt-out requests in accordance with applicable law.

TnT Honey takes the protection of your personal information seriously.

We implement reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access or disclosure.
• Loss, theft or misuse.
• Unlawful processing.
• Accidental alteration or destruction.

While we take reasonable precautions to protect your information, no online system can guarantee absolute security.

If a security compromise occurs, we will take appropriate action, including notifying affected individuals and the Information Regulator where required by law.

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required or permitted by law.

This may include retaining certain order and transaction records to comply with South African tax, accounting and other legal obligations.

When personal information is no longer required, we will securely delete, destroy or de-identify it, unless continued retention is legally permitted or required.

Under South Africa’s Protection of Personal Information Act, you have certain rights regarding your personal information. Subject to applicable legal requirements, these include the right to:

• Access: Request confirmation of whether we hold personal information about you and request access to that information.
• Correction: Request that inaccurate, incomplete or outdated information be corrected.
• Deletion: Request the deletion or destruction of personal information where permitted by law.
• Objection: Object to certain types of personal information processing.
• Withdraw Consent: Withdraw consent where processing is based on your consent.
• Opt Out: Request that we stop sending you direct marketing communications.
• Lodge a Complaint: Submit a complaint to the Information Regulator if you believe your personal information has been handled unlawfully.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests to protect your information from unauthorised access.

Our website may contain links to external websites, social media platforms or third-party services. These websites operate independently and may have their own privacy policies.

TnT Honey is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Some of our website, hosting, payment or marketing service providers may operate outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer complies with POPIA, including applicable requirements relating to adequate protection, appropriate contractual safeguards or other lawful grounds for transfer.

Our website is intended primarily for adult customers.

We do not knowingly collect or process personal information relating to children without the necessary authorisation or another lawful basis permitted under POPIA.

If we become aware that personal information relating to a child has been collected unlawfully, we will take appropriate steps to address the matter.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legislation.

Any updates will be published on this page, together with the revised date.

We encourage customers to review this policy periodically to stay informed about how we protect their information.

If you have any questions about this Privacy Policy, how your personal information is handled or wish to exercise your rights under POPIA, please contact us.

TnT Honey
Western Cape, South Africa
Telephone / WhatsApp: +27 68 805 7997
Email: info@tnthoney.co.za
Website: www.tnthoney.co.za

We will do our best to assist with any privacy-related concerns.

If you believe that your personal information has been processed in violation of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: inforegulator.org.za
Email: POPIAComplaints@inforegulator.org.za
Telephone: +27 (0)10 023 5200

We encourage you to contact TnT Honey first so that we have an opportunity to address your concerns.