Free Delivery on Orders Over R800
At TnT Honey, we take pride in the quality of our honey and the care that goes into every jar. From our hives to your home, we want you to be completely happy with your purchase.
If something isn’t quite right with your order, we’re here to help.
As honey is a food product, we are unable to accept returns or exchanges for a change of mind, personal taste preferences or products that have been opened or used, except where required by applicable consumer protection laws.
However, if your order arrives damaged, incorrect or defective, please contact us so we can make things right.
We take care to package our honey securely, but occasionally things can go wrong during delivery.
If you receive a damaged, leaking or incorrect product, please contact us within 7 days of receiving your order, where reasonably possible.
When contacting us, please provide:
Once we’ve reviewed the issue, we’ll arrange an appropriate replacement, refund or other remedy in accordance with your consumer rights.
If the product is damaged or incorrect due to an error on our part, TnT Honey will cover any necessary return or replacement delivery costs.
Our honey is a natural product, harvested from our own hives.
As a result, its colour, flavour, texture and consistency may vary depending on the season, floral source and natural conditions.
Crystallisation is also a completely natural process and does not mean that the honey has spoiled or is defective.
These natural characteristics are part of what makes raw honey special and are not, on their own, grounds for a refund or exchange.
This does not affect your rights if a product is genuinely defective, unsafe or does not meet applicable quality standards.
Where a refund is approved, we will process it within 7–10 business days of confirming the refund.
Refunds will generally be issued to the original payment method used when placing the order.
Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
Where a refund is required by law, it will be handled in accordance with the applicable consumer protection legislation.
We stand behind the quality of our honey.
If you believe a product is defective, unsafe or not of acceptable quality, please contact us with your order details and a description of the issue.
If your order has not arrived, has been lost in transit or appears to have been delivered incorrectly, please contact us.
We’ll investigate the issue with our delivery partner and work towards an appropriate resolution.
If you have any questions about your order, a return or a refund, please get in touch through our website.
TnT Honey
Email: info@tnthoney.co.za
Phone / WhatsApp: +27 68 805 7997
Please include your order number so we can assist you as quickly as possible.
